Pay Water Bill

Payment Options

Online

To pay online you will need the following information:

  1. Your pin number located on the top portion of your bill
  2. Your Utility Account Number and amount due (Contact 940-686-2165 if you do not have this information).
  3. There will be a 3% convenience fee added to your total

Automatic Account Debit

Sign up for automated Bill Payment by completing a Bank Draft Form or stop by City Hall.

In Person:

A payment drop box is located, for your convenience, on the West side of City Hall.

We accept Cash, Personal Checks, Cashier's Checks , Money Orders and most major Debit and Credit Cards.

You can pay using your credit card in person at City Hall or online . You will need your account number and pin number located on the top portion of your water bill. If you choose to pay by credit card, there will be a 3% convenience fee that will be added for both online and in person activity.

Late Penalties & Disconnection Fees

Payments are due on the 5th day of each month no later than 5:00 p.m. For your convenience, a payment drop box is located on the West side of the City Hall Building off Jefferson Street. Please note that the drop box is checked on the 5th of each month at 5:00 p.m. ~ payments dropped off in the drop box, on the 5th after 5:00 p.m. are subject to a late penatly fee.* (*In the event the 5th day is a holiday recognized by the City or a weekend, the rates and charges shall be due and payable by 5:00 p.m. on the first business day following said holiday or weekend*)

LATE PENALTY: Should the amount due by 5:00 p.m. on the 5th day of the following month after the billing date not be paid in full, a ten percent (10%) penalty shall be added to the amount past due and unpaid.
PAST DUE NOTICE: The City will issue a past due notice if payment has not been made by the due date which will also serve as a notice of possible service disconnection. _The customer is subject to service disconnection on the date noted on the past due notice_. The City is not required to send additional notices other than the past due notices in order to be authorized to discontinue service.
DISCONNECTION FEE: A Disconnection Fee of fifteen dollars ($25.00) shall be charged to accounts with balances of delinquent status for which service orders have been issued for meter disconnection.

If service has been disconnected by the City for non-payment or for any authorized disconnection as set out herein, water service may be re-established subject to the following conditions:

  1. All account balances must be paid in full, including past due and delinquent penalties
  2. A Reconnect Fee of twenty dollars ($25.00) must be paid in advance on accounts to re-establish service during normal working hours at the Utility office in City Hall. An account is considered disconnected once a work order has been delivered to the public works department for completion.
  3. All accounts without an existing Utility System deposit must pay a deposit as indicated below (see Deposits).
  4. No accounts shall be re-established outside of normal working hours, except under _extreme_ and _unusual circumstances_, as determined and approved by the City Manager, Director of Public Works or designee. A cashiers check or money order (cash or personal checks will not be accepted) in the amount of all account balances, including past due, delinquent penalties, deposit as required (see Deposits), and a fee of fifty ($50.00) dollars must be paid prior to service being re-established.