September 15, 2020 Utility Statement:
We are aware that the bills received appear to have a start read date of August 01, 2020. This portion of the bill doesn’t allow an override. Utility Billing has audited several accounts and has confirmed that the read dates reflected are for August 11, 2020 through August 31, 2020. Please take notice of the final read on the August 15, 2020 bill, it will be the same as the start read for the bill received today September 15, 2020.
Update regarding August 15, 2020 Utility Statement:
As mentioned in the previous communication there was an error in the read date for the bills received August 15, 2020. The billing period indicated on the August 15th bill is June 30, 2020 through July 30, 2020. The ending read file that uploaded was from August 10, 2020, resulting in a bill that spanned 40 days vs the normal 30 day cycle.
You will receive your next bill on September 15, 2020 for a billing period of 20 days (August 11, 2020 through August 31, 2020). All due dates and draft dates will be processed as normal. If this mistake causes a hardship, extensions or payment arrangements will be made available by contacting the Utility Billing department at email@example.com or call 940-686-2165.
Due to the pandemic we have not been accessing penalties for late payments, we will continue this practice through this time.
Thank you for your patience and understanding,
Utility Billing Department
City of Pilot Point
Keep Pilot Point Beautiful 15th Annual Trash Off Postponed: In response to the public health emergency declaration regarding COVID-19, the City of Pilot Point has made the decision to postpone the event scheduled for Saturday April 18 Keep Pilot Point Beautiful 15th Annual Trash Off. This event will be postponed until further notice. Watch this page for further updates.
About the Department
Welcome to the City of Pilot Point's Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.
We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.
The services provided by the department include:
- Initiation and disconnection of utility accounts
- Monthly reading of water meters
- Monthly billing of water, sewer, trash and drainage
- Collection of utility payments through various methods
After Hours Emergency
If you are experiencing a water/sewer emergency, please call 940-368-0985. You will be connected with the person on-call from Public Works.