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All account change requests must be submitted in writing by the primary contact to Utility Billing.
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No, the City does not require a deposit for new services, however there is a connect fee of $100.00 that must be paid prior to establishing service.
Yes, we can establish new service as long as we receive proper documentation and payment before 3:00 PM. There must be someone at the residence between 3:00 PM and 5:00 PM.
You will need to fill out a Request for Disconnect Form. For further disconnect information please see Discontinuing Service.
Utility Service bills are due on the 5th day of every month.
If you are experiencing a water emergency, please call 940-368-0985. You will be connected with the person on-call from Public Works.
Please call the Utility Billing Clerk at 940-686-2165